Susan Goldenson

Susan is Vice President and Director of Segal’s Innovation Lab. The Innovation

Lab identifies emerging trends and issues to create new consulting

approaches and client solutions and develop intellectual

capital to support consultants and clients. She has more than 20 years

of experience researching and analyzing trends in employee benefits

and workforce issues. She is based in Segal’s Washington, D.C. office.

Prior to joining Segal, Susan was a principal with Mercer’s Intellectual

Capital Solutions group, formerly known as the WRG, where she created

intellectual capital and analyzed issues related to employee benefits

and workforce engagements. She led a team of researchers that

worked in collaboration with subject matter experts, consultants and

clients to develop new products, share information and knowledge,

and draw insights. She also developed a process for using artificial intelligence

and a natural language processing platform to identify and

analyze emerging issues for consultants and clients. Susan earned a

B.S. degree in industrial and labor relations from Cornell University

and a Master of Public Policy and Health Policy Certificate from Duke

University.